Privacy Policy

Bhaggo Live Privacy Policy — How Your Information Is Protected

How much your personal information matters to us and how we protect it — all clearly explained here.

Last Updated: January 2026 SSL Encrypted
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Table of Contents

Important Information: By creating an account or using the Bhaggo Live platform, you agree to this Privacy Policy. This policy is our Terms and Conditions an integral part.

1 Introduction

Bhaggo Live takes user privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information. We believe transparency is the foundation of trust.

To honour the trust of millions of players across Bangladesh, Bhaggo Live adheres to international data protection standards. Our privacy policy is built on the core principles of GDPR.

This policy applies to our website (bhaggolive.app), mobile app, live chat service, and all other Bhaggo Live services.

2 What Information We Collect

Bhaggo Live collects only the information necessary to provide our services and maintain platform security. Here is a breakdown of what we collect:

Type of information Example When It Is Collected
Identity Information Name, date of birth, national ID number During registration and KYC verification
Contact Information Email, phone number, address At the time of account registration
Financial Information BKash/Nagad/Rocket number, transaction history During deposits and withdrawals
Technical Information IP address, device information, browser type Automatically while using the platform
Gaming Information Betting history, win/loss records, preferred games During gameplay
Communication Logs Support chat, email correspondence During customer service interactions

We never collect: Your bank password, PIN, or full card number. Never send this type of information to us.

3 How your information is used

Bhaggo Live uses your information only for the following purposes — and for no other reason:

  • Account Management: To complete login verification, password recovery, and the KYC process.
  • Payment Processing: To securely process deposits and withdrawals and prevent fraudulent activity.
  • Customer Service: To resolve your issues quickly and provide our support team with relevant context.
  • Platform Improvement: To analyse user experience and improve the gaming environment.
  • Ensuring Security: To detect suspicious activity and keep accounts secure.
  • Legal Obligations: To meet government or regulatory body requirements.
  • Promotional Communications: To inform you about offers and bonuses, with your consent.

If you no longer wish to receive marketing communications, contact our support team at any time and we will act on your request immediately.

4 Who your information is shared with

Bhaggo Live does not sell your personal information to third parties. However, limited data may be shared in certain specific circumstances:

  • Payment Processors: Solely to process transactions with payment gateways such as bKash, Nagad, and Rocket.
  • Game Providers: Minimum data required to provide Live Casino or Sports Betting services.
  • Legal Authorities: When required by court order or legal obligation.
  • Fraud Prevention Agency: With regulatory authorities to prevent money laundering or fraud.

Our Commitment: All third-party service providers are contractually required to uphold the same privacy standards that we do.

5 Cookie Policy

Bhaggo Live uses cookies to enhance your browsing experience and maintain platform functionality. Cookies are small text files stored in your browser.

  • Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
  • Functional Cookies: To remember your language preference and account settings.
  • Analytics Cookies: To understand which parts of the platform are used most — for statistical purposes only.
  • Marketing Cookies: To show you relevant offers — you can turn this off at any time.

You can delete or disable cookies from your browser settings at any time. Please note that disabling essential cookies may cause certain platform features to stop working properly.

6 Security Measures

Bhaggo Live protects your data using industry-leading technology. Our security infrastructure is regularly verified through independent third-party audits.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall & Anti-DDoS: Server-level protection.
  • 24/7 Security Monitoring: Suspicious activity detected instantly.
  • Regular Penetration Testing: Proactively identifying system vulnerabilities.

Your Role: Use a strong password, never share it with anyone, and contact us immediately if you notice anything suspicious.

7 Your Rights

You have full control over your information on Bhaggo Live. You may exercise the following rights at any time:

  • Right to Access: The right to know what information we hold about you.
  • Right to Rectification: The right to update any incorrect or incomplete information.
  • Right to Erasure: The right to request deletion of your data under certain conditions.
  • Right to Restrict Processing: The right to request restricted use of your information in certain cases.
  • Right to Portability: The right to receive your data in a readable, portable format.
  • Right to Object: Request to stop receiving marketing messages.

To exercise any of these rights, contact our support team. We will respond to your request within 30 business days.

8 Data retention period

Bhaggo Live retains your information only for as long as necessary. Some data may be kept for a defined period even after account closure:

  • Account Information: For the duration of active account use and up to 5 years after closure.
  • Financial Transactions: Up to 7 years, as required by legal obligations.
  • Support Contact: Up to 2 years after the issue is resolved.
  • Browsing Logs: Up to 90 days.

Upon expiry of the retention period, data is securely deleted or anonymized.

9 Minor Protection

Bhaggo Live strictly prohibits the use of its platform by anyone under the age of 18. We do not knowingly collect any information from minors.

If we become aware that a minor has registered an account, that account is immediately closed and all associated data is deleted.

For Parents: If you suspect your child is using this platform, contact us immediately. We will take swift action.

10 Policy Changes

Bhaggo Live may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered email address and posted on the platform.

The "Last Updated" date at the top of this page will always reflect the most recent changes. Continued use of the platform after any update constitutes acceptance of the revised policy.

11 Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: Available on the platform 24/7
  • Support Language: Bengali and English

Our dedicated privacy team is available 24/7 to answer your questions. Data protection is our top priority.

Why We Are Different

Bhaggo Live Privacy Protection Features

When it comes to protecting your data, we don't just talk — we prove it at every step.

Maximum Encryption

Every transaction and data transfer is protected with 256-bit SSL encryption — bank-grade security.

KYC Verification System

A rigorous identity verification process ensures that only verified users can access the platform.

Sale of information is prohibited

We never sell your personal information to advertisers or third parties — that is our core commitment.

Automatic Data Deletion

Once the retention period expires, your data is automatically and securely deleted — no unnecessary data is kept.

Bengali Support Team

Our support team is available 24/7 to assist you with any privacy-related questions.

Regular Security Audits

A third-party team of experts regularly audits our security systems to ensure your data remains protected.

General Questions

Privacy Policy Enquiries

No, never. Bhaggo Live does not sell your personal information to any third party. Limited data is only shared where strictly necessary to provide our services (e.g., payment processors).

Yes, you have full control over your data. Contact our support team and we will help you view, correct, or delete your information. Requests are typically processed within 30 business days.

No. Your password is stored in encrypted form and no member of our staff can view it. We will never ask for your password by phone or email — anyone who does is attempting to defraud you.

Some data is retained for a specified period after account closure due to legal obligations (e.g., financial transactions for 7 years). Once that period ends, all data is permanently deleted.

Yes, you can opt out of marketing communications at any time by notifying our support team. However, important account-related messages (such as transaction confirmations) will continue to be sent.
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